Returns, Replacement & Refund Policy

Effective Date:

At Green Venture, we are committed to ensuring customer satisfaction with our products. If you are not completely satisfied with your purchase, we offer a hassle-free return, replacement, and refund policy under the conditions outlined below.

1. Returns Policy

We accept returns under the following conditions:

✔ Eligibility for Returns:

The product must be unused, unopened, and in its original packaging.
The return request must be initiated within [X] days of receiving the product.
Proof of purchase (order receipt or invoice) is required.

✔ Non-Returnable Items:

Opened, used, or damaged products (unless received in a damaged condition).
Products purchased under special promotional or clearance sales.
Custom or personalized orders.

✔ Return Process:

Initiate a Return: Contact our customer support at [Insert Email/Phone] with your order details.
Return Approval: Our team will review your request and approve the return if it meets our policy conditions.
Shipping the Product Back: Pack the item securely and send it to our return address. Customers may bear return shipping charges unless the return is due to a damaged or incorrect product.
Return Confirmation: Once we receive the product, we will inspect it and notify you about the status of your return.

2. Replacement Policy

If you receive a damaged, defective, or incorrect product, we offer a free replacement under the following conditions:

✔ Eligibility for Replacement:

The request must be raised within [X] days of product delivery.
Clear images or videos showing the product defect/damage must be provided.
The item must be returned in its original packaging.

✔ Replacement Process:

Contact our support team at [Insert Email/Phone] with details and proof of the issue.
Once approved, we will arrange a replacement at no additional cost.
If a replacement is not available, you may opt for a refund.

3. Refund Policy

✔ Eligibility for Refunds:

Refunds are applicable only if the returned product meets the eligibility criteria.
Refunds will be processed only for defective, damaged, or incorrect products if a replacement is unavailable.
Refunds will be credited to the original payment method within [X] business days after return approval.

✔ Non-Refundable Cases:

If the product is returned in a used or damaged condition.
If the return request is made after the return period.
If the product was purchased under a non-refundable sale or discount offer.

4. Cancellation Policy

✔ Before Shipment: Orders can be canceled within [X] hours of purchase for a full refund.
✔ After Shipment: Once the order is shipped, it cannot be canceled. However, you may request a return after receiving the product as per our return policy.